Betkong places the highest priority on protecting its users' personal information. On this page, you'll find details on what data we collect, how we use it, and how we keep it secure.
To delete or correct your data, please contact our support team.
Summary: betkong never sells your personal information to third parties. We only collect what is necessary to provide our services, and we store it with the highest level of security.
Betkong (referred to herein as "we", "us", or "the platform") deeply respects the privacy of its users. This Privacy Policy explains what personal information betkong collects, how that information is used, and the circumstances under which it may be shared with others.
Key terms used in this policy are defined below:
By using the betkong website or app, you agree to this Privacy Policy. If you do not agree, please refrain from using the platform.
Betkong collects your information in several ways. Data comes from three main sources: what you provide directly, what is collected automatically while you use the platform, and what we receive from third parties.
| Data Type | Example | Source | Mandatory |
|---|---|---|---|
| Identity Information | Name, date of birth, national ID | Directly from you | Yes |
| Contact Information | Email, phone number, address | Directly from you | Yes |
| Financial Information | Mobile banking number, transaction records | Directly from you | Yes |
| Device Information | IP address, browser, OS | Automatically | Partial |
| Usage Data | Game history, betting patterns | Automatically | Partial |
| Communication Records | Support chat, email correspondence | During support interactions | No |
We never store your full payment card number or mobile banking PIN. Payment information is processed securely through the relevant payment gateway.
Betkong uses your information only for specific, clearly defined, and lawful purposes. The main reasons we process your data are:
betkong never sells or shares your data with third parties for marketing purposes.
Betkong uses cookies and similar technologies across its website and app to make your browsing experience smoother and more personalized.
Types of cookies we use:
You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent key features such as login and payments from working properly.
Our platform may use third-party analytics tools that collect anonymized data. No personally identifiable information is sent to these tools.
Betkong keeps your personal data strictly confidential. However, information may be shared in the following limited circumstances:
In every case, we ensure that the receiving party upholds the same standard of privacy protection. We do not sell data for commercial purposes or to advertisers.
Betkong retains your data only for as long as necessary. Standard retention periods are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulations |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Support Records | 3 years | Service Improvement |
| Marketing Consent | Until consent is withdrawn | User Preferences |
Once the designated retention period ends, data is securely deleted or anonymized so that no individual can be identified.
As a betkong user, you have several important rights over your own data:
You can find out exactly what information we hold about you.
You can request corrections to any inaccurate or incomplete information.
Under certain conditions, you may request that your data be deleted.
You may request that we stop using your data for specific purposes.
You can request a copy of your data.
You can opt out of promotional emails or messages at any time.
To exercise these rights support@betkong.bet. We will respond within 30 business days. Please note that some data may not be deletable due to legal obligations.
Betkong uses industry-leading security technology to protect your information. Our security framework includes:
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps to address it. Please note, however, that no data transmission over the internet can be guaranteed 100% secure.
Betkong is intended for users aged 18 and above only. We do not knowingly collect personal information from minors.
If we become aware that a minor's data has been collected, it will be deleted immediately and the associated account will be closed. Parents or guardians with concerns may contact us at support@betkong.bet.
For Parents: If your child has attempted to open an account on betkong, please notify us immediately. We will take prompt action.
Betkong may update this Privacy Policy from time to time. Changes may be prompted by the introduction of new services, updates to applicable laws, or improvements based on user feedback.
For significant changes, we will:
Continued use of betkong after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly to stay informed.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:
For any data protection concerns, please contact us first. If the issue remains unresolved, you may escalate your complaint to the relevant regulatory authority.
We take every privacy-related complaint seriously and work to resolve it as quickly as possible.
Our Commitment to Protecting Your Data
Every transaction and data exchange is protected with 256-bit SSL/TLS encryption — a level of security that is virtually impossible for hackers to break.
Your data is accessible only to designated authorized staff. Every access is logged and reviewed on a regular basis.
Betkong never sells your personal information to advertisers or third parties. This is a core principle we stand by.
Third-party cybersecurity experts regularly audit our systems to identify and address any vulnerabilities.
You can request to view, correct, or delete your data at any time. Your data belongs to you.
Betkong adheres to international data protection standards, following global best practices to keep your information secure.
Your privacy is fully protected at betkong. Open an account today and enjoy the best betting experience in Bangladesh.